Fee Schedule
| Alarm Count | 1st | 2nd | 3rd | 4th | 5th | 6th | 7th | 8th | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Permitted | $0.00 | $0.00 | $70.00 | $110.00 | $130.00 | $170.00 | $200.00 | $500.00 | ||||||||||||||||
| Unpermitted | $30.00 | $50.00 | $170.00 | $210.00 | $230.00 | $270.00 | $300.00 | $600.00 |
Billing Type
False alarms are accumulated within a 12 month permit year based on the start and expiration date.
Appealing a False Alarm Response Charge
*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc)
*Submit via email to cypressca@citysupport.org or by using the Contact Us page.
*Be sure to include Permit License #, alarm location address, and incident date(s) in question.
*Submit within fifteen (15) calendar days of the notice imposing the charge.
Appeals are not generally granted as a result of the following:
1. Faulty, defective or malfunctioning equipment supplied by an alarm business.
2. Improper installation or maintenance by an alarm business.
3. Improper monitoring by an alarm business.
4. Alarm activations that occur while alarm technicians are repairing or servicing the alarm system.
5. An occurrence where no evidence of criminal activity, fire, or medical need is present.
6. Mistakes made by private contractors, maids, cleaning crews, visitors, etc.
7. Item(s) within the home or business that move causing motion detectors to activate (i.e. curtains, signs, balloons, etc.).
8. Doors and/or windows that become loose and cause a break in the contacts that activate the alarm system.
9. Caretakers who watch homes or businesses when owners are away and who activate the alarm in error or are not familiar with required codes or passwords.
10. Pets, rodents or wildlife movement in or near the home or business.
11. Alarms caused by Apartment Management Employees.